Terms and Conditions

Acceptance of Terms & Conditions

Welcome to our website. These Terms and Conditions govern the use of this website. By accessing, browsing or using this site, you acknowledge and agree to all these terms and conditions, as well as any relevant disclaimers contained on this site. Also, by continuing you acknowledge that you have read, understood and accepted these Terms and Conditions.

Copyright & Trademark Information

Alpine Silk and the Alpine Silk logo are registered trademarks of Peter Hallifax Limited (PHL). All content and information contained on this website, including but not limited to Alpine Silk's logo and name, site design, product descriptions and images, graphics, text, images, trademarks, the selection and arrangement thereof are the property of PHL. Any reproduction or use of any of the contents of this website without the express written consent of PHL is prohibited.

Third Party Websites

This site contains links to third party websites. These websites have not been prepared by and are not controlled by us. They are provided for your convenience only, and do not imply that we check, endorse, approve or agree with third party websites this site links to. You may not create a link from any other website to any part of this website without our written consent.

Use of Products

All of the Alpine Silk products should be used strictly in accordance with Alpine Silk’s product instructions, guidelines and precautions.


We have made every effort to display as accurately as possible the colours of our products that appear at the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

Content for Information Purposes Only

While we have tried to ensure the content on this site is current, accurate and complete, we do not guarantee such content will be current, accurate or complete when you access it. We only provide the content on, or accessed through this site, for general information purposes only and on an "as is" basis. You must make your own assessment of the suitability of the content for your own purposes. You are solely responsible for the actions you take in reliance on the content on, or accessed through, this site.

Without limiting the generality of the above, no content on or accessed through this site should be treated as constituting, medical or professional advice and should not be relied on as such. Specialist medical or professional care and advice should always be sought for your particular circumstances from your medical or professional adviser.
We may change the content described on this site at any time without prior notice.


PHL shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from this website, your use of or reliance on this website or any of the information or materials available on this website, regardless of the type of claim or the nature of the cause of action. By your use of this website, you agree that you are using this website solely at your own risk.


Governing Law

The laws of New Zealand apply to these terms and conditions. Any dispute arising in relation to these terms and conditions will be resolved in accordance with New Zealand law.



Shipping for international customers is sent via FedEx or NZ Post. Customers are advised to contact the appropriate authority with regards to import duties on products for personal use. If taxes apply this is the sole responsibility of the customer.


If you have not received your order within 14 week days of the purchase date, please contact us to check the status of your order. 

Returns Policy 

Merino is not obligated to accept returns except when where the basis of return is covered by the Consumer Guarantees Act or Fair Trading Act in New Zealand. Please carefully check your order before completing the purchase as we will not accept returns due to an ordering error, or if you have simply changed your mind.

If you think you are eligible for an exchange please contact us before sending the order back to us as it may get denied and sent back to you. On all returns a proof of purchase must be provided to get an exchange or refund with the product unopened and packaging undamaged. 

Refunds claims on damaged goods or shortage must be made within 7 days of the product being received. 

Consumer Guarantees Act 1993

The Consumer Guarantee Act sets out minimum standards for goods sold by Peter Hallifax Ltd, the supplier of Merino Skincare products. In the event that goods sold are not of an acceptable quality or are faulty, we have the right to repair, replace or a refund you for the product.




If you have any questions about Alpine Silk skincare products or require more information on where you can purchase products, please contact us.